Frequently Asked Questions
Room 143 Candle Co. Return Policy
At Room 143 Candle Co., we are committed to providing high-quality products that inspire love and joy. However, if you are not satisfied with your purchase, we are here to help.
Returns
- Eligibility: Items must be returned within 30 days of purchase. They must be unused, in original packaging, and in the same condition as when received.
- Proof of Purchase: Please provide your order number or receipt for all returns.
- Non-Returnable Items:
- Sale or clearance items
- Gift cards
- Custom or personalized products
Damaged or Defective Items
- If your candle arrives damaged or defective, contact us within 7 days of delivery. Please provide photos of the product and packaging so we can make it right.
- We offer the option of a replacement or refund** for damaged products.
Refunds
- Once your return is received and inspected, we will notify you of the approval status.
- If approved, your refund will be processed within 5-7 business days to your original payment method.
- Shipping fees are non-refundable, except in cases where the product was damaged or incorrect.
Exchanges
- We offer exchanges for products of equal value. If you wish to exchange an item, contact us to ensure availability of your desired product.
- Customers are responsible for shipping costs on exchanges unless the product was defective or an error was made on our part.
How to Initiate a Return or Exchange
1. Email us at ContactUS@143Room.com with your order number, reason for return, and any relevant photos.
2. We’ll provide further instructions, including where to send the item(s).
3. Once we receive your item, we will process your request promptly.
Thank you for choosing Room 143 Candle Co. Your support means the world to us!
If you have any questions or concerns, don’t hesitate to contact us at ContactUs@143Room.com
Candle Care Instructions – Room 143 Candle Co.
To ensure the best experience and extend the life of your Room 143 Candle Co. candle, follow these care tips:
First Burn: The Foundation of a Great Candle
- Allow the wax to melt evenly across the entire surface during your first burn to prevent tunneling.
- This can take 2-4 hours, depending on the size of the candle.
Trim Your Wick
- Always trim the wick to 1/4 inch before each burn. This prevents excessive smoke, soot, and mushrooming.
- Use a wick trimmer or scissors to ensure a clean cut.
Burn Time Matters
- Do not burn your candle for more than 4 hours at a time to avoid overheating.
- Let the candle cool completely before relighting.
Keep It Clean
- If debris, such as wick trimmings or matches, falls into the wax, remove it to prevent uneven burning.
Safety First
- Never leave a burning candle unattended.
- Keep candles away from drafts, children, pets, and anything flammable.
- Use a heat-resistant surface under your candle to protect your furniture.
Extinguishing Your Candle
- Use a candle snuffer to extinguish your candle and minimize smoke.
- Avoid blowing out the flame, as it can cause hot wax to splatter.
Storage Tips
- Store candles in a cool, dry place away from direct sunlight to prevent fading or warping.
- Cover your candles when not in use to protect the fragrance.
Maximizing Your Candle’s Life
- Stop burning the candle when 1/2 inch of wax remains at the bottom to avoid overheating the container.
- Consider repurposing your empty jars for small plants, storage, or decor!
Thank you for choosing Room 143 Candle Co. – where every candle is a reminder to make room for love. Enjoy the glow! 🌸